Refund Policy

Our Refund Guarantee

At Te Amo, we stand behind the quality of our products. If you're not completely satisfied with your purchase, we offer a hassle-free refund policy to ensure your peace of mind.

Eligibility for Refunds

To be eligible for a refund, your item must meet the following conditions:

• The refund request must be made within 30 days of receipt
• Items must be unused and in original condition
• Original packaging and labels must be intact
• For customized or personalized items, no refunds are applicable
• Items must be in resaleable condition

Non-Refundable Items

The following items are not eligible for refunds:

• Customized or personalized products
• Items used or opened by the customer
• Products damaged due to customer misuse or negligence
• Items purchased during clearance or final sale
• Gift card purchases

How to Request a Refund

To initiate a refund:

1. Log into your account on our website and navigate to "My Orders"
2. Select the order you wish to return
3. Click "Request Return" and select your reason
4. Print the prepaid return label provided
5. Pack the item securely in its original packaging
6. Drop off at the designated location or arrange pickup with the courier

Refund Processing Time

Once we receive your returned item, we will inspect it within 5-7 business days. If the return meets our refund criteria, we will process your refund within 7-10 business days. Refunds will be credited to your original payment method. Please allow an additional 5-7 business days for the funds to appear in your account, depending on your bank.

Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately with photos of the damage. We will replace the item or issue a full refund at no cost to you, including return shipping.

Partial Refunds

We may issue a partial or full refund at our discretion if:

• The item has been used or worn
• The packaging is damaged due to customer mishandling
• The product shows signs of wear and tear

Contact Us

If you have questions about our refund policy or need to process a return, please contact us at:

Email: support@teamo.com

Phone: +91 98765 43210