Shipping Policy

Shipping Information

At Te Amo, we're committed to getting your orders to you quickly and safely. This shipping policy outlines our procedures for handling, packaging, and delivering your purchases.

Shipping Methods

We offer the following shipping options:

• Standard Shipping: 5-7 business days - Best value option
• Express Shipping: 2-3 business days - Faster delivery
• Overnight Shipping: Next business day - Premium delivery
• Pick-up Option: Available at select locations

Shipping Costs

Shipping costs are calculated based on:

• Delivery location and postal code
• Order weight and size
• Selected shipping method
• Current carrier rates

Free shipping is available on orders over ₹999 using standard shipping.

Delivery Areas

We currently ship to all cities and towns across India. Delivery times may vary depending on your location and local conditions.

For remote or rural areas, additional delivery time or special handling charges may apply.

Order Processing

Orders are processed within 1-2 business days during business hours. Processing includes:

• Order verification and confirmation
• Payment authorization
• Quality control check
• Secure packaging
• Handover to courier partner

Packaging

We use eco-friendly, recyclable packaging materials to protect your items during transit. All products are carefully wrapped and sealed to ensure they arrive in perfect condition.

Tracking Your Order

Once your order is shipped, you will receive a tracking number via email. You can track your package in real-time by:

• Logging into your Te Amo account and viewing your orders
• Using the tracking link provided in your shipping email
• Contacting our customer service team

Delivery Delays

While we strive to deliver all orders on time, occasional delays may occur due to factors beyond our control, including:

• Courier service delays
• Extreme weather conditions
• Public holidays or strikes
• Address verification issues
• Traffic or logistical challenges

We are not liable for any delays caused by these factors.

Lost or Missing Packages

If your package is lost or doesn't arrive as expected:

1. Check your tracking information for updates
2. Wait 2-3 additional days for delivery
3. Contact our customer service team with your tracking number
4. We will file a claim with the courier and arrange a replacement or refund

Damaged Shipments

If your package arrives damaged:

1. Do not refuse the package
2. Document the damage with photos and a video
3. Contact us immediately with your order number and photos of the damage
4. We will replace or refund the damaged items at no cost

Address Changes

If you need to change your delivery address after placing an order:

• Contact us immediately before the order is shipped
• Provide your original order number and new address
• We will do our best to make the change if the order hasn't left our facility

International Shipping

Currently, we only ship within India. International shipping may be available in the future. Please check our website for updates.

Contact Us

If you have questions about our shipping policy or need assistance with your order, please contact us at:

Email: support@teamo.com

Phone: +91 98765 43210

Hours: Monday - Saturday, 9:00 AM - 7:00 PM